| 1. What is Superior RX
Plans?
Superior RX Plans is a service established
to help Americans save money on prescription
drugs by helping them gain access to fully licensed and
accredited Canadian pharmacies that can fill their
prescriptions at deep discounted Canadian prices.
While all prescription orders are filled
directly by a licensed Canadian pharmacy,
Superior RX Plans does not represent or serve
as an agent for any one specific Canadian licensed pharmacy.
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2. Is Superior RX Plans an Internet mail-order
Canadian pharmacy?
No. Superior RX Plans is not a pharmacy.
Superior RX Plans is strictly the name of an administrative service
that brings together a network of licensed Canadian physicians
and pharmacies that work together to help fill your prescriptions
at competitive Canadian prices. All prescriptions are dispensed
by a licensed mail order Canadian pharmacy.
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3. What does Superior RX Plans do?
Superior RX Plans collects your
information and prescriptions and on your behalf forwards
this information over to a Canadian physician for review and
approval. Upon approval, a Canadian prescription is written
for your prescribed medications. This prescription is then
filled and shipped directly to you by a fully licensed and
accredited Canadian pharmacy. All packages are shipped using
an express mail service and are covered against loss or
damage. Packages also come with a tracking number. The price
you pay, which includes a standard shipping and handling
charge, includes all of these services.
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4. Can you fill my US prescription?
Yes we can, once our Canadian licensed physician reviews
and approves of your prescription under his/her Canadian
medical license. All prescriptions are dispensed by one of
our fully licensed Canadian partner pharmacies.
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5. What do I need to have to
place an order with Superior RX Plans?
All you need is a valid prescription written by a qualified
physician licensed where you obtained the prescription.
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6. How do I place a prescription drug order?
Ordering is easy. All you need is a valid prescription from
your US physician. Once you have this, simply complete our
application order form and fax it to us, along with your
original prescription. Upon receipt, your order will be
processed. A customer care representative
will contact you to verify your information and confirm you
order should the need arise.
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7. How do I place prescription refill orders?
Simply contact us toll-free at 1-800-931-2005
or email us your refill request at
refills@superiorrxplans.com.
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8. Can you ship to the US?
Yes. We service all 50 states.
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9. Is it safe to order from
Superior RX Plans?
Absolutely. It is as safe as having
your prescriptions filled at your local pharmacy. The only
difference is in the price – we’re
much cheaper. Your prescription is reviewed by a licensed
Canadian physician, and once approved, is forwarded to our
licensed Canadian pharmacy so that it may be filled.
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10. How large a supply of my
medication can I buy?
You may only order as much as your U.S. physician prescribes
for you. Also, all prescription shipments are limited to
a maximum 90-day supply per medication. Thus, if your prescription
is for a one year supply, we will ship you a 90-day supply
once every three months. Note: It is permissible to issue
100 tab/capsule quantities under this restriction.
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11. Should I tell my doctor that I’m
having my prescriptions filled in Canada?
You don’t have to, but we recommend
that you do. In fact, you can have them call us if they
have any questions.
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12. What are ALL the costs associated with placing an order
with Superior RX Plans?
Superior RX Plans is a membership-based
discount prescription program. To use this service,
there is a one-time initial registration fee of $20 for
account setup, plus a monthly membership fee of $4.95.
This entitles you to 100% of all the benefits of our
discount prescription plan, which can save you up to 80% or
more on your prescriptions (brand name and generics).
This monthly fee can also be paid in quarterly installments
($14.85/quarter) or as single up-front discounted
annual payment of $49.95.
For each prescription order placed, your
total charges include the cost of the medications plus
shipping and handling fees of $11.95 per package.
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13. How do Canadian drugs compare to American drugs in terms
of safety and effectiveness?
The Canadian government has very strict requirements for
the manufacturing of medication in Canada. These requirements
are very similar to the requirements in the US. In fact,
some of the drugs sold in Canada are actually manufactured
in the US and repackaged for sale in Canada. Generic medications
are all manufactured in Canada under Canada's stringent requirements.
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14. How can I contact Superior
RX Plans?
Easy. Our customer service line is
available from 9am-5pm PST, Monday through Friday at
1-800-931-2005 . You can also email us at
info@superiorrxplans.com.
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15. Once I place my prescription order, how long does it take for me to receive
my medications?
You should expect to receive your
medications within 8-12 business days from the date we receive your
order. To avoid delays, please fax all application order
forms and original prescriptions to us at 1-800-931-2005,
and use a credit card as your method of payment.
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16. Are all the drugs available in the United States available
in Canada?
No. Not all drugs available in the US is available in Canada.
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17.
What’s the difference between generic drugs and brand
name drugs?
When a drug company first invents a drug (i.e. Prozac) that
company is the only one allowed to make that drug for a certain
number of years (approximately 10 years in the US and 5-7
years in Canada). After this time period, other companies
are allowed to make the same drug. These drugs are called
generics. The original drug (i.e. Prozac) is called a brand
name drug. Brand name drugs and their generics are identical
in terms of active ingredients. The generic pills may look
different (because they are made by a different company)
but inside is exactly the same active ingredient which works
in exactly the same way. The only difference between brand
name drugs and generic drugs is that generics are always
less expensive.
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18. What guidelines does
Superior RX Plans and its affiliated
Canadian pharmacy follow in filling prescriptions?
Once your prescription from your U.S. doctor and your completed
questionnaire have been received by our office, we will forward
it to a Canadian licensed doctor so that he/she may review
your medical history and approve your prescription under
his/her Canadian license. If our doctor has any questions
concerning your medical history or prescription, you or your
prescribing physician will be contacted directly.
Your prescription will be filled as written. The name and
strength as written on the prescription will be dispensed.
However, our affiliated licensed Canadian pharmacy will substitute
U.S. approved generic drugs for brand name drugs when available
unless your U.S. physician indicates on the prescription
that no substitutions are allowed, or unless you indicate
to us that you do not want substitutions made. Please Note:
Superior RX Plans and its affiliated licensed Canadian pharmacies
will NOT fill prescriptions for narcotics or other controlled
substances such as benzodiazepines.
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19. Why are prescription drugs so much cheaper in Canada than
in the US?
There are four main reasons for this. Firstly, in Canada,
the government regulates the prices that pharmaceutical companies
can charge for their drugs. Secondly, due to more lenient
patent laws, Canada offers more generic drugs (i.e. equivalent
substitutes) than the US. Third, the US dollar is much stronger
than the Canadian dollar, which gives Americans additional
buying power. And fourth, taxes are not charged for orders
being sent out of Canada.
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20. What if I can’t find my prescriptions
online?
If you can’t find your prescription online, you can
call or email us and we’ll see if it or an equivalent
substitute is available.
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21. Do you charge a fee to have your licensed Canadian physician
review and cosign my prescription?
No, we do not. The only thing we charge you is the cost
of the medications, and shipping and handling for each package
shipped to you.
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22. What currency are your prices quoted in?
All prices are quoted in United States dollars.
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23. Does your partner pharmacy charge a dispensing fee on top
of the price of the drug?
No. The drug prices listed on our
website already include the pharmacy’s dispensing
fee.
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24. What do you charge for shipping?
Our standard shipping charge is $11.95
per package. For husband and wife orders submitted at
the same time and sent to the same address, a single
shipping fee is charged.
*
Additional charges may apply for overweight or oversized
items.
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25. Can I bundle my order with someone
else’s order into
the same package?
You can only do this on husband and wife
orders to the same address.
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26. Once I place my order, can I cancel it?
You can cancel your order so long as it
hasn’t yet been sent to our licensed pharmacy to be filled.
Once filled, cancellations or refunds will not be possible.
A cancellation fee of $20.00 will apply.
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27. How do you ship my medications to me?
All orders are shipped using Canada
Post’s Xpresspost – USA
Shipping Service, a combination of Canada Post’s Express
Mail service and USPS’s Priority Mail service. Also,
orders can be tracked using a tracking number provided by
Canada Post. Contact us for more details.
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28. What happens if my package gets lost or damaged in delivery?
All packages are covered against
loss or damage so you don’t
ever have to worry about not getting your medications. If
your package is lost or damaged, we will resend them to you.
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29. What payment methods do you accept?
We accept Visa, MasterCard
and American Express. We also accept bank drafts or
international money
orders, however we will not begin processing your order
until these instruments are received and cleared by our bank, thus delaying your
order. Please make bank drafts or money orders payable to
Canada Health Solutions Inc. Personal checks are not
accepted.
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30. When you charge my credit card, do you bill in US dollars
or Canadian dollars?
If you’re using Visa or
MasterCard, we bill your credit card in US dollars. On your
credit card statement, our billing descriptor shows up as:
CANADA HEALTH 1-877-278-5355
If you’re using American Express, we bill your credit card
in Canadian dollars. On your credit card statement, our
billing descriptor shows up as: CANADA HEALTH SOLUTIONS INC.
Due to fluctuations in the exchange rate, the billing amount
may vary slightly from the prevailing price at the time of
purchase.
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31. Do you charge any sales tax?
No, we don’t charge you any
sales tax.
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32. What is your return policy?
Unfortunately, once a medication has
left the pharmacy, it cannot be returned for any reason.
This policy is in accordance with the B.C. College of
Pharmacists - Bylaw 5 (33. subsection 1). This is also in
accordance with the Alberta College of Pharmacists Standard
5.1 (m) Standards of Practice - The Pharmacist, Jan. 1, 1996
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33. Will you accept my US insurance coverage for payment?
At this time, we do not. However, we will provide you with
an official receipt, which you may be able to bring to your
insurance company to get reimbursed, depending on your insurance
policy.
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34. Why do the pills I receive from you look different from
the ones I get from my local pharmacy?
Brand name pills normally look different from generic versions,
despite the fact that they include the same active ingredient
and work in the exact same way. If you order a generic version
of your pill medication from us, do not expect it to look
exactly like the brand name version that you're used to. Not
only that, but in Canada, there are some brand name pills
that look a bit different than they do in the US, even though
they contain the same active ingredient and are manufactured
by the exact same company. In the case of two different generics
of the same drug, they will look different if they are manufactured
by two different companies.
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35. What are the names of the
companies that manufacture generic drugs in Canada?
The manufacturing of generic drugs in
Canada are subject to the same strict approval and
regulation as brand name drugs, and are used by millions of
Canadians on a daily basis. The manufacturers of these
generics include large, well-established and respected
companies. Major manufacturers include Apotex,
GenPharm, NovoPharm, PharmaScience, Taro, RatioPharm and
Sabex.
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36. What's the difference
between an initial prescription order and a refill
prescription order?
When
placing refill orders, no other information needs to be
provided, unless there has been a change in your shipping
address, contact information, health, in the strengths or
quantities of the medications you're taking, or in your
preferred method of payment (in which case, this information
needs to be provided). To place your refill order,
simply call us toll-free at 1-800-931-2005 or email us at
refills@superiorrxplans.com. Be sure to provide us
with your full name, telephone number and the details of the
drugs you want us to refill (i.e. name, strength and
quantity).
Once
your prescription has expired (1 year from the date it was
originally written), it will be necessary to provide us with
a copy of a new prescription issued by your U.S. doctor in
order for us to continue filling your prescription.
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37. How come I can't download
your order forms, documents or other promotional offers on
your website?
If you
are unable to download materials off of our website, it may
be because your computed does not have the proper software.
The order forms on our website are in both
Adobe PDF format
and in MS Word
format. In order to download and properly open these
documents, you'll need to have these programs. This
may also be the reason why you are having trouble
downloading other documents or promotional offers from our
website.
To
obtain a free copy of Adobe Acrobat Reader so that you may
open Adobe PDF files,
click here.
If you are unable to get these programs, please feel free to
contact customer service at 1-800-931-2005.
A customer service representative would be happy to fax or
mail you all the materials you need.
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38. What happens if
my package gets lost?
Due to rare
occurrences with both Canada and US postal service, packages
can unfortunately get lost. This may be due to an incorrect
address or postal issues beyond our control. If your order
becomes lost in the mail, we will send you a replacement at
no charge. However, you will be held liable for the lost
package if it is determined that you have provided us with
an incorrect mailing address or if you failed to provide us
with a winter/summer address.
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39. Why do some US
prescriptions require rewriting by my US physician in order
to be filled by a mail order Canadian pharmacy?
Some of your prescriptions may require re-writing in order
for us to fill them in Canada. This is due to the fact that
some U.S. prescription drugs are not available in Canada and
we can only supply a similar or equivalent Canadian product.
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